Here are the steps to get your MAG IPTV Box up and running:
If your service shows “Waiting For Network” it means you have entered your WiFi password incorrectly.
Please double check the MAC address and provide your service provider with the correct one.
If you get a “Host not found” error message, it usually means that you typed the Portal URL incorrectly or your device is not connected to the internet.
If you receive a message stating that the firmware is outdated, it most likely means that you have entered the Portal URL incorrectly.
You will need to install the STB Emulator app on your Amazon Firestick, Smart TV (Recommended), Google Chromecast or Laptop to use our service. Here is a video to assist you.
Go back to the Settings page – Select Profiles.
There are a few things you should check if your service does not start.
Please wait until you receive a confirmation email from your provider stating that your device has been activated. Trying to load the portal before will result in a username/authentication request or a “STB is blocked message”.
After receiving an activation confirmation email and if you still get a username/password screen, it means that the MAC address you provided does not match the one in the STB Emulator settings. Please double check the MAC address and provide your provider with the correct one.
If you get a “Host not found” error message, it usually means that you typed the Portal URL incorrectly or your device is not connected to the internet.
If you receive a message stating that the firmware is outdated, it most likely means that you have entered the Portal URL incorrectly.
You will need to install the Smart-STB app on your Smart TV (Recommended) in order to use our service.
Luckily, it is pretty easy to install and configure. Here is a great video that you might find useful.
If you get a message stating that your firmware needs to be updated, you have most likely entered the Portal URL incorrectly.
If you get an authentication screen asking for a username/password, it usually means that we have not yet activated your service or the Virtual MAC address you provided does not match the one on the app.
If you don’t have access to the custom portal on the app, it usually means that you did not register the Software ID under “Device Info” on the Smart-STB website.
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